Outcome 3
Consumers are provided with clear information and are kept appropriately informed before, during and after the point of sale.
The firm is only remunerated for providing first class advice and service and therefore it is embedded in the firm’s culture that clients are kept informed regularly on all matters pertaining to their situation. Our Management Information (M.I) system demonstrates that communication is frequent and pertinent at all times and systematic diary entries ensure that important future events are not overlooked.